ANAÇ, A. S.; ÖZYER, K. Duygusal Emek: Kavramsal Bir Derleme. Journal of Organizational Behavior Studies, [S. l.], v. 1, n. 1, p. 51–64, 2021. Disponível em: https://obstudies.org/index.php/obs/article/view/5. Acesso em: 19 nis. 2024.