ÜNİVERSİTE HİZMET KALİTESİ FAKTÖRLERİ VE ÖĞRENCİ ÖNCELİKLERİ
Anahtar Kelimeler:Hizmet Kalitesi, Üniversite, Yükseköğretim
Araştırmacılar son 30 yılda üniversite hizmet kalitesi konusunda kalite faktörlerini ayrı ayrı ele alan çok sayıda çalışma üretmiştir, ancak tüm kalite faktörlerini bütüncül bir bakış açısıyla sunan çok az çalışma vardır. Üniversitenin toplum, iş dünyası, akademisyenler gibi farklı paydaşları olsa da, tüm paydaşları arasında en önemli olanı şüphesiz öğrencilerdir. Bu çalışma konuyu öğrenci perspektifinden incelemeyi amaçlamış ve hangi hizmet kalitesi faktörlerinin öğrenciler tarafından önemli görüldüğünü ortaya çıkarmaya çalışmıştır. Bu araştırma sonucunda öğretim, akademik ve akademik olmayan tesisler, öğrenci işleri, sürdürülebilirlik, uluslararasılaşma ve kariyer merkezi konularında sunulan hizmetlerle alakalı faktörlerin öğrencilerin dikkatini çektiği tespit edilmiştir.
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