UNIVERSITY SERVICE QUALITY FACTORS AND STUDENT PRIORITIES
Keywords:
Service Quality, University, Higher EducationAbstract
Researchers have produced a large number of studies on university service quality that examine quality factors separately in the last 30 years, but there are few studies that present all quality factors from a holistic perspective. Although the universities have various stakeholders such as society, business world and academics, the most important of all stakeholders is undoubtedly students. This study aimed to examine the subject from the perspective of students and tried to reveal which service quality factors are considered important by students. As a result of this research, it has been determined that the factors related to the services provided in teaching, academic and non-academic facilities, student affairs, sustainability, internationalization and career center attract students' attention.
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