The Role of Emotional Intelligence In Job Performance of Airline Industry Employees of Pakistan

Abstract

The idea of emotional intelligence in the geographical context of the west has been extensively explored in Asian countries like Pakistan, very little attention has been provided, especially to the airline industry of Pakistan. This study aimed to examine the impact of emotional intelligence on job performance among airline industry employees. In this regard, the study utilized a quantitative research method intricated adapted multifactor survey instrument to gather data. One hundred employees of Pakistan International Airlines (PIA) and Air Blue were recruited in this study. Emotional intelligence was examined via Wong & Law’s EI Scale (WLEIS), while job performance was examined by Williams & Anderson constructs (WAJPC). The findings of this study reported that the overall dimensions of emotional intelligence, namely other’s emotional appraisal, self-emotional appraisal, regulation of emotion, and use of emotion, were positively correlated with job performance. Overall, this study has provided several implications to the existing literature of EI, and several future research directions were also provided.